Last updated: 4 November 2026
Who we are
Sheerwell (sheerwell.com) is run by AURORAZUX, S.L.U., a Spanish single-member limited company (sociedad limitada unipersonal).
| Item | Details |
|---|---|
| Company name | AURORAZUX, S.L.U. |
| Trade name | Sheerwell |
| Tax identification number (NIF) | B22541650 |
| VAT number | ESB22541650 |
| Registered office | Paseo Marqueses de Linares, 1, 10º D, 23700 Linares (Jaén), Spain |
Our full company details, including our Commercial Registry data, are in our legal notice.
How to contact us
You can send us questions or complaints through any of these channels:
| Channel | Details |
|---|---|
| Contact form | Contact us on this website |
| hello@sheerwell.com | |
| Post | AURORAZUX, S.L.U., Calle Camino Viejo de Leganés 85, 28019 Madrid, Spain |
You can email us or use the contact form at any time.
A person, not an automated system, deals with your messages. We do not use these channels to send you advertising.
How to make a complaint
If something has gone wrong, you can make a complaint through any of the channels above. To help us, please tell us:
- your name and order number
- what happened
- what you would like us to do
Photos can help us understand the problem, but you do not have to send them.
- When we receive your complaint, we send you a written acknowledgement with a complaint reference number, by email or, if you prefer, by post.
- We answer as soon as possible and at the latest within 15 calendar days from the day you make your complaint.
If we cannot resolve your complaint
We have not joined any consumer arbitration scheme or other alternative dispute resolution (ADR) body.
If we cannot resolve your complaint, our written answer (on paper or by email) will name at least one consumer dispute resolution body that can deal with it, with its website, and will say whether we will take part in that procedure.
This does not affect your other rights, for example your right to go to court.
Official complaint forms (Comunidad de Madrid)
Existen hojas de reclamaciones a disposición del consumidor.
This means that official complaint forms are available to consumers. To get one, ask us by email or by post, using the details above. We will email you the official complaint form (hoja de reclamaciones) of the Comunidad de Madrid.
Other help
- Returns and withdrawal: see our returns policy. You can use our model withdrawal form, but you do not have to: you can also tell us through any of the channels above that you want to withdraw.
- Delivery: see our shipping policy.
- Faulty products: see our legal guarantee page.
- Your personal data: see our privacy policy.