Orders ship from our warehouse in Madrid. We sell to customers in Spain.

Terms of sale

Last updated: 4 November 2026

These terms of sale apply to every order you place on https://sheerwell.com. Please read them before you order. You can save or print this page at any time.

1. Who we are

Sheerwell is run by AURORAZUX, S.L.U., a Spanish single-member limited company (sociedad limitada unipersonal).

  • Company name: AURORAZUX, S.L.U.
  • Trade name: Sheerwell
  • Tax identification number (NIF): B22541650
  • Registered office: Paseo Marqueses de Linares, 1, 10º D, 23700 Linares (Jaén), Spain
  • Postal address for complaints: Calle Camino Viejo de Leganés 85, 28019 Madrid, Spain
  • Email: hello@sheerwell.com

Our Commercial Registry details are in our legal notice. All the ways to contact us are in our contact information.

2. Who can buy and where we deliver

  • We sell only to consumers, that is, people buying for their own private use and not for a business or profession.
  • You must be at least 18 years old to place an order.
  • We deliver only to addresses in mainland Spain (the peninsula). We do not deliver to the Balearic Islands, the Canary Islands, Ceuta or Melilla. Our shipping policy explains where we deliver and where we do not.
  • Customers from any EU country can buy from us on the same conditions, whatever their nationality or place of residence, as long as the delivery address is in our delivery area.
  • Among the payment methods we accept, we do not apply different conditions depending on the country where your card was issued.

3. Our products

Each product page shows:

  • the main characteristics of the product and its price;
  • information that identifies the product, such as photos, its type or model and a reference;
  • the name, postal address and electronic address of the manufacturer and, if the manufacturer is outside the EU, of the person responsible for the product in the EU;
  • any warnings or safety information;
  • for textile products, the fibre composition.

We photograph our products to show their colours as accurately as we can. Screens display colours differently, so the shade you see may differ slightly from the real product. This does not affect your rights: if a product does not match its description, the legal guarantee applies (section 10), and you can also withdraw within 14 days (section 9).

Sheerwell sells ready-made curtains in fixed standard sizes. Before you order, please check the width, drop, heading type and fabric shown on the product page.

4. Prices and delivery costs

  • Prices are in euros and include VAT (IVA).
  • Delivery costs are shown in our shipping policy, in the cart and at checkout. You see the total price, including delivery, before you place your order.
  • We never charge you costs that were not shown to you before you ordered.
  • The price that applies is the one shown when you place your order.
  • When we reduce a price, we show the previous price next to the reduced price. The previous price is the lowest price we applied to the same product in the 30 days before the reduction. We do not announce reductions on products that are on sale for the first time.

5. How to order

  1. Choose a product, its options (for example the colour) and the quantity, and add it to your cart.
  2. Open your cart to check the products and the price. You can change quantities or remove products there.
  3. Go to checkout. Enter your contact details and delivery address, and choose the delivery method. The delivery cost is shown before you place your order.
  4. Check your order: the products and their main characteristics, the total price including VAT, and the delivery costs. Links to these terms and to our other policies are available at checkout.
  5. Press the “Order with obligation to pay” button. This places your order, and placing the order means you must pay for it.
  6. You are then taken to a payment page hosted by SumUp, our payment provider, where you pay by card (see section 7). We ship your order only once the payment has been completed.

Correcting mistakes. Until you press the “Order with obligation to pay” button, you can check everything you have entered and correct any mistake. Go back to your cart to change products or quantities, and edit your contact and delivery details directly in the checkout fields. You enter your card details afterwards, on SumUp’s payment page.

Your contract is archived. We keep an electronic record of your contract. Our shop runs on WordPress and WooCommerce, which store your order on the servers of our hosting provider. Your order confirmation email shows the details of your order. You can ask us at any time for a copy of your order and of the version of these terms that applied to it.

Languages. These terms and all the information we give you before you buy are available in English and in Spanish. You can conclude the contract in either language.

6. Order confirmation

  • We acknowledge receipt of your order by email within 24 hours of receiving it.
  • We also send you confirmation of your contract on a durable medium (by email) within a reasonable time after your order, and at the latest when the goods are delivered. It includes all the information we must give you before you buy, including the information on your right of withdrawal and the model withdrawal form. Both confirmations may come in the same email.
  • If you do not receive our email, please check your spam folder and then contact us.

7. Payment

  • You pay by card on a payment page hosted by SumUp, our payment provider. Which cards you can use, and whether you can also pay with Apple Pay or Google Pay, depends on what is enabled in our SumUp account. We accept: credit and debit cards.
  • We show the payment methods we accept on our pages before you start the purchase, and again at checkout.
  • You enter your card details only on SumUp’s payment page. They do not pass through our servers, and we do not store your card number. Our privacy policy explains how payment data is handled, and our security policy explains how payments are protected.

8. Delivery

  • We ship from our warehouse in Madrid through partner carriers, only to addresses in our delivery area (section 2).
  • We deliver without undue delay and at the latest within 30 calendar days of your order, unless we agree a different date with you before you order. The delivery times we commit to are in our shipping policy.
  • If we do not deliver on time, you can give us an additional period that is reasonable in the circumstances. If we still do not deliver, you can end the contract. You can end it straight away if we refuse to deliver, or if we agreed before you ordered that delivery by a certain date was essential. If you end the contract, we refund everything you paid, including delivery costs, without undue delay.
  • We are responsible for any loss of or damage to the goods until you, or a person you name other than the carrier, physically receive them. If your parcel is lost or damaged on the way, we will send you a replacement or, if you prefer, refund you in full, at no cost to you.

9. Right of withdrawal

You can withdraw from your contract within 14 days without giving any reason. Our returns policy contains the full withdrawal information and explains how to return the goods.

  • When. The withdrawal period expires 14 days after the day on which you, or a person you name other than the carrier, receive the goods. If your order arrives in several parcels, it expires 14 days after the day on which you receive the last one. You can also withdraw before the goods arrive. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  • How. Tell us your decision by any clear statement, for example an email to hello@sheerwell.com or a letter to AURORAZUX, S.L.U., Calle Camino Viejo de Leganés 85, 28019 Madrid, Spain. You may use our model withdrawal form, but it is not obligatory.
  • Online. You can also exercise your right of withdrawal online with the “Withdraw from contract here” link at the bottom of every page of https://sheerwell.com. The link is available throughout the withdrawal period, and you do not need to sign in. It takes two steps: first you enter your name, your email address, where we send our confirmation, and your order number; then you press “Confirm withdrawal”. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
  • No approval needed. Your withdrawal takes effect when you send it. It does not need our approval.
  • Returning the goods. Send the goods back to AURORAZUX, S.L.U. (Sheerwell returns), Calle Camino Viejo de Leganés 85, 28019 Madrid, Spain without undue delay and at the latest 14 days after the day you tell us you are withdrawing. The deadline is met if you send them back before the 14 days end. You will have to bear the direct cost of returning the goods.
  • Refund. We refund all payments received from you, including the cost of standard delivery, without undue delay and at the latest 14 days after the day you tell us you are withdrawing. If you chose a delivery option more expensive than our least expensive standard delivery, we do not refund the extra cost. We use the same payment method you used, unless you have expressly agreed otherwise, and you pay no fees for the refund. If our payment provider’s time limit for card refunds has passed and we can no longer refund your card, we will ask for your express agreement and refund you by bank transfer instead; we pay any costs of the transfer. Unless we have offered to collect the goods, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • Late refunds. If we do not refund you within those 14 days, Spanish consumer law (TRLGDCU) entitles you to claim double the amount owed, plus compensation for any loss beyond that amount.
  • Handling the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

All our curtains are ready-made in standard sizes and none is made to measure, so the right of withdrawal applies to every product we sell.

10. Legal guarantee

Under Spanish law, all our products are covered by the legal guarantee of conformity. We do not offer any commercial guarantee or warranty in addition to it.

  • We are responsible for any lack of conformity that exists when the goods are delivered and becomes apparent within 3 years of delivery.
  • A lack of conformity that becomes apparent within 2 years of delivery is presumed to have existed at delivery, unless we prove otherwise.
  • You can choose between repair and replacement, unless your choice is impossible or would cost us a disproportionate amount. Repair and replacement are free of charge for you, including shipping, transport, labour and materials.
  • You can ask for a price reduction, or end the contract and get your money back, if repair or replacement is impossible or disproportionate, is not done properly or within a reasonable time, if the problem persists or comes back, or if the lack of conformity is serious. You cannot end the contract if the lack of conformity is only minor.
  • We make any refund within 14 days, using the same payment method, at no charge to you. If our payment provider’s time limit for card refunds has passed, we refund you by bank transfer with your express agreement, at our cost.
  • To claim, just tell us, for example by email. There is no deadline for telling us after you notice the problem. Legal claims become time-barred 5 years after the lack of conformity becomes apparent.

Full details are on our legal guarantee page. To send back a faulty product, see our returns policy.

11. Questions and complaints

You can contact us or make a complaint through any of these channels:

How we handle your complaint:

  • We give your complaint a reference number and send you a written acknowledgement by email.
  • A person, not an automated system, deals with it. We do not use this service to send you advertising.
  • We answer as soon as possible and at the latest within 15 calendar days from the day you make your complaint.

Existen hojas de reclamaciones a disposición del consumidor. This means that official complaint forms are available to consumers. To get one, ask us by email or by post, and we will send it to you.

12. Dispute resolution

We have not joined any consumer arbitration scheme or other alternative dispute resolution (ADR) body.

If we cannot resolve your complaint, we will tell you in writing (by email or another durable medium) about at least one ADR body that can deal with it, and whether we will take part in that procedure. We do this when we answer your complaint or, at the latest, within one month of receiving it.

The EU Online Dispute Resolution platform was closed on 20 July 2025 (Regulation (EU) 2024/3228).

None of this affects your right to go to court.

13. Applicable law and courts

  • These terms and your contract are governed by Spanish law.
  • If you habitually live in another EU country, this choice of law does not deprive you of the protection of the mandatory consumer rules of that country, where they apply to you.
  • Nothing in these terms limits your rights as a consumer. Under Spanish law, any advance waiver of those rights is void.
  • You can bring a claim before the courts of the place where you live. If we need to bring a claim against you, we will do so before the courts of the place where you live.

14. Customer reviews

We do not publish customer reviews on https://sheerwell.com.

15. Changes to these terms

We may update these terms, for example when the law changes. Changes apply only to orders placed after the new version is published on this page. Your order is governed by the version in force when you placed it, and you can ask us for a copy of that version at any time.

16. More information